Single clicking a script in the script list displays the attributes of that script in the right hand panel.
Script Name
The script name is its the main system identifier. You can change the name of script here. Script name is available for inclusion in reports as a Special Reporting Field
The script description can be completed to provide further information on the nature of the script. This field is not available for inclusion in reports.
If enabled, the Automatic Version Clean-up controls the a minimum number of scripts that will be retained and beyond that, what the maximum age of a script version can be. Outside of these restrictions, old versions of scripts will be removed. This feature is available from Version 4 Release 20+. For more information, see Automatic Version Clean-up
Scripts can be created as one type, and then changed to another type at a later date. Each of the different script types is described in more detail here:
Limit agent, supervisor and script editor access to individual scripts by User Groups. User Groups can be set up by a system administrator. Each user Group has permissions to View, Edit or Create Scripts for each Customer. The permissions of these groups are inherited by its members. When viewing the Script Attributes, you can further refine permissions to allow members of a group to:
Run Scripts
View Script Data
Edit Data
Create Reports
View Rota
Edit Scripts
Administer Basket
Administer CRM
Administer Stylesheets
Administer FAQs
Administer Workflow
Note that these changes will only take effect when users are added to a group, and removed from the System Group in the System Manager module.
Link to external campaign and call list data, for those users who do not wish to use CallScripter's Outbound Manager module to load and manage campaigns and call lists.
A shortcut to the Reporting System where you can view, edit and create reports for the currently displayed script. Also available from the Reporting System main menu.
