Customers can be billed by the number of calls OR the duration of calls at different rates depending on the time of day or the day of the week. In addition, different rates can be charged for the SAME time period, but by volume, e.g., the first 100 at price A, the next 1000 at price B (Staggered Rates).
In addition to call based charging, specific actions in a script can result in a billable event which will apply a fixed rate, or multiple of that fixed rate charge in the billing module.
Print the following checklist to ensure you have set up all options when configuring the billing system for the first time.
Up to six time bands can be configured. Calls taken between these times, on specific days can be charged at a specific rate per chargeable minute, or per call. Rates for calls within the time bands are defined at the customer level.
Optional fixed rates can be selected from the global rates of billing and applied to the customer as a monthly fixed cost. The can also be set up individually without adding them to the global rates.
Optional event rates are used in conjunction with a Billable Event Control which should be placed in the script at the point that should result in a fixed charge for a particular service.
(Optional) Where a specific response to a script by a caller results in a chargeable service, you can add an event to the script which logs the event and it's associated cost in the billing system.
