CallScripter is integrated with DXI EasyCall Dialler, which sits on a separate platform. Campaigns, call lists and scripts should be created in CallScripter as for a non-dialler outbound campaign. The DXI Dialler Manager is then used to set up dialler agents, campaigns, outcomes, dial rules, audio settings.
The data and the rules by which it will is then pushed to the dialler from within CallScripter. The call list content itself must be pushed to the dialler from the outbound manager. Once your campaign is linked to a dialler campaign, an additional "Manage DXI Data" button will appear in the Manage Call Lists view.
The Dialler Manager displays a workspace at the top of the page, which is the same for all of the Dialler Setup and Call List Configurations. The elements of this workspace and their use is described below:
The Dialler Management options; outbound, inbound, and group assignments allow you to assign agents to queues one by one or in groups, and to view record availability and outcomes on a campaign or queue basis. The Misc category includes options to turn off dialling activity across all campaigns and queues.
At the time of writing, this option had been disabled for system performance reasons. Use the Update Records option detailed below to view existing records.
Dialler campaigns, agents, outcome codes and queues cannot be deleted, they can only be suppressed from view. When searching for a record to update, you may need to tick this box if you cannot find it. If creating a new record, you should include suppressed items to ensure it doesn't already exist on the dialler.
This button was used in conjunction with the Display Records option shown at (1). At the time of writing, it had been disabled for performance reasons.
