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Setup - Dialler (DXI) Outcome Codes

Setup - Dialler (DXI) Outcome Codes
 
DXI Dialler Outcome Codes  are used to disposition the call on the dialler.  There are
1

Radio Button - Display Records

1. Radio Button - Display Records
At the time of writing, this function had been disabled for system performance reasons.  To view a list of dialler Outcome Codes, see Radio Button - Update
2

Radio Button - New Record

2. Radio Button - New Record
Create a new outcome code.  Make sure that a suitable code does not exist already before creating a new one!
  • Outcome Description
  • Decision Maker Contact
  • Sale
  • Complete Call
  • Update DXI
3

Radio Button - Update Records

3. Radio Button - Update Records
Select this option to view and edit existing outcomes before creating a new one.
4

Include Suppressed items

4. Include Suppressed items
This item is irrelevant as Outcome Codes cannot be suppressed.
5

Outcome Description

5. Outcome Description
This is the text that the Agent will see when they get to the wrap page containing the  Outcome DXI Combined control.
6

Decision Maker Contact

6. Decision Maker Contact
The Percentage of calls reaching the Decision Maker Contact is one of the available parameters in the DXI Dialler Management information section.
7

Sale

7. Sale
The number of calls resulting in a sale one of the available parameters in the DXI Dialler Management information section.
8

Complete Call

8. Complete Call
Determines if the outcome results in the call being rescheduled (No), or not (yes).
9

Upload New Record/Update DXI Dialler

9. Upload New Record/Update DXI Dialler
Click to add the new record to the DXI Dialler Platform, or update an existing record as appropriate.

The contents of Setup - Dialler (DXI) Outcome Codes

Default DXI Outcome Codes