(DXI) Dialler Manager

(DXI) Dialler Manager
CallScripter is integrated with DXI EasyCall Dialler, which sits on a separate platform.  Campaigns, call lists and scripts should be created in CallScripter as for a non-dialler outbound campaign.  The DXI Dialler Manager is then used to set up dialler agents, campaigns, outcomes, dial rules, audio settings. 
 
The data and the rules by which it will is then pushed to the dialler from within CallScripter.  The call list content itself must be pushed to the dialler from the outbound manager.  Once your campaign is linked to a dialler campaign, an additional "Manage DXI Data" button will appear in the Manage Call Lists view.
 
The Dialler Manager displays a workspace at the top of the page, which is the same for all of the Dialler Setup and Call List Configurations.  The elements of this workspace and their use is described below:
 
 
1

Dialler Setup

1. Dialler Setup
Use the Dialler Setup buttons to create campaigns, agents, outcome codes, queues (call lists) on the dialler.
 
Note - Data Sets is an obsolete feature that will be removed in the next release.
2

Call List Configuration

2. Call List Configuration
The terms Call List and Queue are used interchangeably.  Strictly speaking, CallScripter has Call Lists, which are uploaded to the DXI Dialler as Queues, using the Manage DXI Data option in the Outbound Manager.  Once uploaded, you can then set up dial rules, upload audio files and manage individual queue audio.
3

Dialler Management

3. Dialler Management
The Dialler Management options; outbound, inbound, and group assignments allow you to assign agents to queues one by one or in groups, and to view record availability and outcomes on a campaign or queue basis.  The Misc category includes options to turn off dialling activity across all campaigns and queues.
4

Display Records

4. Display Records
At the time of writing, this option had been disabled for system performance reasons.  Use the Update Records option detailed below to view existing records.
5

New Record

5. New Record
Click on one of the Dialler Setup or Call List Configuration buttons, then click New Record to display the options to:
  • Create a New Dialler Campaign
  • Create a new Dialler Agent
  • Create new Dialler Outcome Codes
  • Create new Dialler Queues (Call Lists)
 
 
6

Update Record

6. Update Record
Click on one of the Dialler Setup or Call List Configuration button, then click Update Record to:
  • View or update existing Dialler Campaigns
  • View or update existing Dialler Agents
  • View or update existing Dialler Outcome Codes
  • View or update existing Dialler Queues (Call Lists)
 
7

Include Suppressed Items

7. Include Suppressed Items
Dialler campaigns, agents, outcome codes and queues cannot be deleted, they can only be suppressed from view.  When searching for a record to update, you may need to tick this box if you cannot find it.  If creating a new record, you should include suppressed items to ensure it doesn't already exist on the dialler.
8

Fetch Records

8. Fetch Records
This button was used in conjunction with the Display Records option shown at (1).  At the time of writing, it had been disabled for performance reasons.