Default DXI Outcome Codes

Outcome ID: Identifies the outcome code. This ID will be needed if filtering CallScripter reports by DXI Dialler Outcome Codes.
Description: The name of the outcome as the Agent will see it in the DXI Outcome code control.
DMC: Decision Maker Contact
Sale: For reporting purposes, whether or not the call conclusion represents a sale
Complete: Calls marked with an outcome that does not mark the call as complete will be rescheduled.
Answermachine: There are two default codes, Answer Machine (Agent) and Answer Machine (Dialler). If Answer Machine Detection is turned on as an option on the current queue, then any calls that hit an answer machine as identified by the dialler AMD software will be marked as such.

Outcome ID	Description	DMC	Sale	Complete	Answer Machine
18	Wrong Number (Complete)	N	N	Y	0
19	Wrong Number (Incomplete)	N	N	N	0
20	Uncontactable (No valid phone numbers)	N	N	Y	0
21	Transfer	N	N	Y	0
49	Dead Line: UNKNOWN	N	N	N	0
50	Dead Line: UNALLOCATED	N	N	N	0
51	Dead Line: NO_ROUTE_TRANSIT_NET	N	N	N	0
52	Dead Line: NO_ROUTE_DESTINATION	N	N	N	0
53	Dead Line: CHANNEL_UNACCEPTABLE	N	N	N	0
54	Dead Line: CALL_AWARDED_DELIVERED	N	N	N	0
55	Normal Customer Hangup	N	N	N	0
56	Dead Line: USER_BUSY	N	N	N	0
57	Dead Line: NO_USER_RESPONSE	N	N	N	0
58	Dead Line: NO_ANSWER	N	N	N	0
59	Dead Line: CALL_REJECTED	N	N	N	0
60	Dead Line: NUMBER_CHANGED	N	N	N	0
61	Dead Line: DESTINATION_OUT_OF_ORDER	N	N	N	0
62	Dead Line: INVALID_NUMBER_FORMAT	N	N	N	0
63	Dead Line: FACILITY_REJECTED	N	N	N	0
64	Dead Line: RESPONSE_TO_STATUS_ENQUIRY	N	N	N	0
65	NORMAL_UNSPECIFIED_HANGUP	N	N	N	0
66	Dead Line: NORMAL_CIRCUIT_CONGESTION	N	N	N	0
67	Dead Line: NETWORK_OUT_OF_ORDER	N	N	N	0
68	Dead Line: NORMAL_TEMPORARY_FAILURE	N	N	N	0
69	Dead Line: SWITCH_CONGESTION	N	N	N	0
70	Dead Line: ACCESS_INFO_DISCARDED	N	N	N	0
71	Dead Line: REQUESTED_CHAN_UNAVAIL	N	N	N	0
72	Dead Line: PRE_EMPTED	N	N	N	0
73	Dead Line: FACILITY_NOT_SUBSCRIBED	N	N	N	0
74	Dead Line: OUTGOING_CALL_BARRED	N	N	N	0
75	Dead Line: INCOMING_CALL_BARRED	N	N	N	0
76	Dead Line: BEARERCAPABILITY_NOTAUTH	N	N	N	0
77	Dead Line: BEARERCAPABILITY_NOTAVAIL	N	N	N	0
78	Dead Line: BEARERCAPABILITY_NOTIMPL	N	N	N	0
79	Dead Line: CHAN_NOT_IMPLEMENTED	N	N	N	0
80	Dead Line: FACILITY_NOT_IMPLEMENTED	N	N	N	0
81	Dead Line: INVALID_CALL_REFERENCE	N	N	N	0
82	Dead Line: INCOMPATIBLE_DESTINATION	N	N	N	0
83	Dead Line: INVALID_MSG_UNSPECIFIED	N	N	N	0
84	Dead Line: MANDATORY_IE_MISSING	N	N	N	0
85	Dead Line: MESSAGE_TYPE_NONEXIST	N	N	N	0
86	Dead Line: WRONG_MESSAGE	N	N	N	0
87	Dead Line: IE_NONEXIST	N	N	N	0
88	Dead Line: INVALID_IE_CONTENTS	N	N	N	0
89	Dead Line: WRONG_CALL_STATE	N	N	N	0
90	Dead Line: RECOVERY_ON_TIMER_EXPIRE	N	N	N	0
91	Dead Line: MANDATORY_IE_LENGTH_ERROR	N	N	N	0
92	Dead Line: PROTOCOL_ERROR	N	N	N	0
93	Dead Line: INTERWORKING	N	N	N	0
97	Conference	N	N	N	0
98	DNC Callback	N	N	Y	0
99	Voicemail	N	N	N	0
100	Uncontacted	N	N	N	0
101	Answer Machine (Agent)	N	N	N	1
102	Answer Machine (Dialer)	N	N	N	1
103	Manual Callback	N	N	N	0
104	Dead Line (Dialer Completed)	N	N	Y	0
105	Uncontactable (Too many non-contacts)	N	N	Y	0
106	Uncontactable (Too many contacts)	N	N	Y	0
107	No Answer	N	N	N	0
108	Unscheduled Callback	N	N	N	0
109	Scheduled Callback	N	N	N	0
110	Dead Line (will retry)	N	N	N	0
111	Record expired.	N	N	Y	0
112	Fax Machine	N	N	Y	0
113	Abandoned Call	N	N	N	0
114	Complete - Maximum call attempts	N	N	Y	0

User Guide

Default DXI Outcome Codes