User Guide

Please email training@callscripter.com for omissions or errors.
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Back Button

Control Attributes

Back Button

In-script View

The back button simply allows the agent to go back to the last page they were viewing in the script.
1

Field Name

1. Field Name
Give your field an appropriate name.  This is particularly important if using it in a calculation or report.  Changing a field name will not automatically update corresponding reports that use that field.
2

Text/Button Label

2. Text/Button Label
Enter the text for the control as you wish it appear to the agent.
3

Validate Page

3. Validate Page
Check to apply field validation to the current page before the agent goes back a screen.