Main Customer Bill Options

The management fee is applied at a per-bill level.  CallScripter only has a monthly billing option.

Where billing by the minute, you can cap the number of billable minutes.  The customer will not be billed for any minutes over this set amount.

Where billing by the minute, allocate a number of free minutes to the customer.  These minutes will be used before the customer starts using chargeable minutes.  Note that free minutes are removed automatically from Invoices, and ONLY apply where the invoice is on a per-minute basis.

If billing on a per Call basis, you can allocate a number of free calls to the customer which will be utilised before chargeable calls are used.

Once a Free Calls allocation has been made these can be set to rollover any unused calls each month.

Select the settlement terms for the current customer.  Settlement terms and accompanying text are setup in the global Billing Options.

 

If billing as more than one entity, e.g., IPPlus Ltd, CallScripter Ltd, you can select the CallCentre name, address, logo and footer text that the customer will see on their invoices.  These are set up in the global Billing Options.

If sending SMS as part of a campaign, enter the rate for each SMS, the internal cost of that SMS (cost to your organisation), and the number of free SMSs offered to your customer before billing starts for this item.

 

Enter the email address for PDF invoices to be sent to if required.  The option to send an email appears when Bulk Generating Invoices as PDF files to attach to an email.

Select the day of the month that the customer will be billed.  This can be used as a filter when generating invoices.

Enter any notes about the customer bill options here, tick the check box to include them on every invoice to that customer.

Staggered rates are where you are applying a single (global) Time Band in conjunction with Volume based Call Rates.  You must tick this box to ensure the staggered rates are taken into account, otherwise all calls within a time band will be billed at the same rate.

T0 - Zero rated

T1 - Standard VAT Rate

T4 - European

Enable or Disable Billing for the currently selected customer.