When mass-updating the status, priority, number of call attempts, assignments, rescheduling, distribution. prioritisation, or disabling of records in a call list, you can choose how you select the records. either use Call List Searching, Filtering and Selecting, or use the advanced selection.
Any of the following buttons from the call list view will take you to the advanced selection option:
Choose Advanced Selection from the subsequent page:
Using the advanced selection option, you can find records that:
all have the same status: (new, in use, rescheduled, completed)
all have the same priority
all have the same Max Call Attempts (Callbacks)
have all been rescheduled to be called between specified dates
are assigned to a particular agent.
Complete the relevant part of the advanced selection page to determine which records will be updated:
Depending on which button you clicked to begin with, you will then be presented with:
Change Call Status
Use this feature to mark all remaining calls as finished or disabled at the end of a campaign.
Change Priority
Rescheduled calls are automatically given a high priority. If this is not the case for your campaign or organisation, you can adjust the default priorities here.
Change Call Attempts
Enter a whole number:
Change assignments
Particularly useful if one agent leaves and another starts. Use this feature to reassign all calls assigned to one agent, to another.
