The Campaign Management module provides access to the following icons:
Call Manager: to allow team leaders or managers visibility of the call data collected, with an option (depending in the campaign set up) to search for any record, quality check and edit the data if necessary
Outbound Manager: to allow non-dialer customers to create campaigns, upload call lists and manage the behaviour of record(s)
Before you can create an outbound campaign, you must have created an outbound script for use with that campaign.
Additional Icons may be shown where a specific integration for outbound dialler campaign management has been applied. See CallScripter Options and Features for information for information on integrations.
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Call Manager
Call Manager enables supervisors to search for, view and edit all calls. It also gives some minimal script adjustment functions.
