User Guide

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Tab: Search for Calls

Tab: Search for Calls
The Search tab provides a comprehensive facility for finding any call whether searching using simple or complex criteria:
1

View All Calls

1. View All Calls
View All Calls associated with the currently selected script. Searching on all calls may take a moment to run.
2

Quick Search

2. Quick Search
Allows instant searching on any data value entered into a field of the script, simply type any search value into the field and click the search button.  This function searches all fields of the script, and can be used if you only know part of the data e.g. if searching for the town 'Ipswich', this will be found by entering just the first few letters - 'Ipsw'.
3

Advanced Search by Script Version

3. Advanced Search by Script Version
 
Determine which script versions to display search fields for.
4

Search by Call Dates

4. Search by Call Dates
The user can also specify between which dates they wish to search between. Leaving the start date and end date fields blank will search for all data ever entered into the particular fields searched in the script. By entering only the start and end dates and no other search values, will return all calls made between the two dates specified. Times can also be typed in after the date, to allow searching between specific time periods. The time format must be entered in 24-hour clock format: e.g. 13:34.
5

Search by Script Field(s)

5. Search by Script Field(s)
The advance search provides a list of all script fields. The user can type in the search value they are looking for in the relevant field to return all calls where the value matches. Multiple fields and values can be entered if required. For example, you may wish to search for the surname 'Smith' and the postcode 'GU21 1AA' to narrow down results.