User Guide

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Running Inbound Reports

Running Inbound Reports
 
Unlike Outbound reports, inbound reports only have one record for each call, therefore reporting on inbound scripts is much simpler:
1

Search/Select Report

1. Search/Select Report
Search for and/or select the report relating to the currently selected script.
2

Chargeable

2. Chargeable
Here you can choose:
  • Yes
  • No
  • Both
 
If changed from report default, the option you choose here will override the setting applied in Report Options when the report was created.  See Tab: Report Options - Dealth With and Chargeable
3

Dealt With

3. Dealt With
Here you can choose:
  • Yes
  • No
  • Both
 
If changed from report default, the option you choose here will override the setting applied in Report Options when the report was created.  See Tab: Report Options - Dealth With and Chargeable
4

Select Date Range

4. Select Date Range
Select the date range for which you wish to return data
5

Run

5. Run
Click to Run the report.