Legacy Control Multi-Level Pick list Control

Multi-Level Pick lists are used to offer the agent a pick list where upon choosing an item, a second pick list or list box is presented with items that relate to the option chosen in the first list.
 
Legacy Control Multi-Level Pick list Control
 
Unlike other controls, the content of the pick list is managed in a separate section of the Script Editor.  See Multi Level Picklist Admin
 

Control Appearance:

 
On reaching the pick list control within a script, the agent must select an item from the initial option list, on selecting the first item, a subsequent pick list containing related (child) items will be displayed.
 
Each time the agent chooses an item in a dropdown, a further sub-list will appear until they reach the extent of the control as defined in the Multi-level pick list admin section.  In the example below, the pick list has 4 levels:
 
1

Field Name

1. Field Name
Change the name of the control if required
2

Picklist ID

2. Picklist ID
The pick list ID is displayed in the pick list admin section.
3

Advanced Properties

3. Advanced Properties
Click to view the Advanced Properties:
 
 
When Selected Values is checked the control will retain the selected options on page transition, and the control value will hold a comma separated list of each option selected.   If the check box is not checked the options selected will not be retained on page transition however the control value will hold the last selected option.
 
 
 
4

Field Validation

4. Field Validation
Add validation if required.