User Guide

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DXI Make Call

 
Not to be confused with a non-dialler make call button which will communicate with your telephony system, this utility is for dialling a second number during a script run, through the DXI Dialler.  For example, if a call gets cut off and the agent wants to call back, or if a second call needs to be made to a third party, this control can be used to do so.
 
DXI Make Call
The control appears in the Script Editor as follows:
 
 
 
The Tel No 1, 2, and 3 fields will be automatically populated from the dialler queue and outbound manager if using this control to provide quick dial-back functionality for agents.
 
1

Field Name

1. Field Name
Rename the field if required
2

Default Telephone No

2. Default Telephone No
Enter a default telephone number if appropriate
3

Field Help

3. Field Help
Enter Agent Help if required
4

Field Size

4. Field Size
Specify the size of the field into which the agent can type telephone numbers.
5

Field Text

5. Field Text
Add a text label to the control if required
6

Max Length

6. Max Length
Specify the maximum length of the telephone number entered