The DXI Answerphone control is a misnomer. This control enables the agent to quickly click a button to reschedule a call if an answer machine is reached, or if a callback is required for any other reason. If a wrong number is reached, this too can be dispositioned on the dialler, and within CallScripter with a single click.
The control appears as follows in the Script Editor
IMPORTANT
This control passes dispositions to CallScripter and the DXI Dialler.
The "Answer Machine" button calls a function called Answerphone(), which passes the disposition 'Answer Machine (Agent)' toCallScripter and '101' to the dialler
The "Callback Later" button calls a function called CallbackLater(), which passes the disposition 'Unscheduled Callback' toCallScripter and '108' to the dialler
The "Wrong Number" button calls a function called CallbackLater(), which passes the disposition 'Wrong Number' to CallScripter and '18' to the dialler.
These dispositions can be changed by editing the control in the Control Editor under System Manager, which will affect all scripts using the control.
