DXI Answerphone

 
The DXI Answerphone control is a misnomer.  This control enables the agent to quickly click a button to reschedule a call if an answer machine is reached, or if a callback is required for any other reason.  If a wrong number is reached, this too can be dispositioned on the dialler, and within CallScripter with a single click.
 
DXI Answerphone
 
The control appears as follows in the Script Editor
 
 
IMPORTANT
 
This control passes dispositions to CallScripter and the DXI Dialler. 
 
  • The "Answer Machine" button calls a function called Answerphone(), which passes the disposition 'Answer Machine (Agent)' toCallScripter and '101' to the dialler
  • The "Callback Later" button calls a function called CallbackLater(), which passes the disposition 'Unscheduled Callback' toCallScripter and  '108' to the dialler
  • The "Wrong Number" button calls a function called CallbackLater(), which passes the disposition 'Wrong Number' to CallScripter and '18' to the dialler.
 
These dispositions can be changed by editing the control in the Control Editor under System Manager, which will affect all scripts using the control.
 
 
1

Field Name

1. Field Name
Change the field name if required
2

Answer Machine Callback Hours

2. Answer Machine Callback Hours
Set the number of hours in the future that the call will be rescheduled for if the agent clicks the Answer Machine button.
3

Answering Machine Visible

3. Answering Machine Visible
Set to 'True' to show the Answering Machine button, 'False' to hide it.
4

Callback Later Hours

4. Callback Later Hours
Set the number of hours in the future that the call will be rescheduled for if the agent clicks the Callback button.
5

Callback Later Visible

5. Callback Later Visible
Set to 'True' to show the Callback Later button, 'False' to hide it.
6

Field Help

6. Field Help
Enter help for the button if required.
7

Wrong Number Visible

7. Wrong Number Visible
Set to 'True' to show the Wrong Number button, 'False' to hide it.