Disable Agent Toolbar Elements

 

For the Current Agent Desktop see the Toolbar Buttons Control.

 

To disable any of the icons at the top of the Agent Desktop screen, just add a calculation to each page where the icon should be disabled:

 

var td = parent.back;

if (td) {

    if (td.src.search('back00.gif') == -1) {

        td.src = 'images/back00.gif';

    }

    td.onclick = null;

    td.onmouseover = null;

    td.onmouseout = null;

    td.onmousedown = null;

}

 

var td = parent.home;

if (td) {

    if (td.src.search('home00.gif') == -1) {

        td.src = 'images/home00.gif';

    }

    td.onclick = null;

    td.onmouseover = null;

    td.onmouseout = null;

    td.onmousedown = null;

}

 

var td = parent.endcall;

if (td) {

    if (td.src.search('endcall00.gif') == -1) {

        td.src = 'images/endcall00.gif';

    }

    td.onclick = null;

    td.onmouseover = null;

    td.onmouseout = null;

    td.onmousedown = null;

}

 

var td = parent.foward;

if (td) {

    if (td.src.search('forward00.gif') == -1) {

        td.src = 'images/forward00.gif';

    }

    td.onclick = null;

    td.onmouseover = null;

    td.onmouseout = null;

    td.onmousedown = null;

}

 

var td = parent.trans;

if (td) {

    if (td.src.search('trans00.gif') == -1) {

        td.src = 'images/trans00.gif';

    }

    td.onclick = null;

    td.onmouseover = null;

    td.onmouseout = null;

    td.onmousedown = null;

}

 

var td = parent.spellcheck;

if (td) {

    if (td.src.search('spellcheck00.gif') == -1) {

        td.src = 'images/spellcheck00.gif';

    }

    td.onclick = null;

    td.onmouseover = null;

    td.onmouseout = null;

    td.onmousedown = null;

}

 

The icons will be re-enabled when reaching a page where there is no calculation that disables it.