Software Specification

CallScripter is designed to run in a .NET environment, on a Windows server, using SQL Server, Internet Information Services (IIS) and Internet Explorer (IE) browser. CallScripter will not operate on a Linux platform/Apache server.
 
CallScripter is extremely reliable and requires no modifications to the standard operational parameters of either IIS or SQL Server. Microsoft's standard recommendations of hardware loading and scalability may therefore be applied, see the section on Fault Tolerance and High Availability later in this guide.
 
The following operating systems are supported:
 
  •      Windows Server 2008 - 2012R2 (2008, 2008R2, 2012, 2012R2) - Recommended
  •      Windows Server 2003 and Windows Server 2003 R2 - Supported
  •      Windows Server 2016 - Not Supported
 
The application is supported on Windows Servers configured to the English regions and character sets.
 
CallScripter is a .Net web application that runs on Microsoft IIS, termed the "Application Server".  It is powered by Microsoft SQL Server that runs on the "Database Server" and uses a number of additional modules to provide enhanced features and services. The Application Server and Database server can be run on the same physical server, separate servers or have multiple servers each to provide greater performance and high availability (see the High Availability sections).
 
The basic Microsoft server components are:
 
  •      Microsoft Windows Server
  •      Internet Information Services (IIS)
  •      SQL Server (SQL)
 
Before installation commences CallScripter expect that these tools are present and functioning, also that they are patched to a current level. Windows servers and SQL is expected to maintained to current Service Pack levels throughout the life of the CallScripter Install.
 

Microsoft Licensing

All Microsoft products mentioned in this and any other CallScripter publication should be licenced correctly and fully.  CallScripter does not supply Microsoft licences or licence keys and cannot take any responsibility for ensuring that our customers do so.
 

Date Formats

The application relies upon date formats being the same across the installation. This is defined in the Language and Date Formats set at Windows Server, Windows User and SQL User account levels.
 
  •    The CS Service elements require the date format and language of the Web Server's Windows "System" Account and a corresponding account on the SQL server for the Web Server's Windows "System" Account to be set to the desired language and date format.
  •      The required SQL account or AD group used to access CallScripter by the agents will also need to be set to the same language and date format. This separate account/group will be discussed as part of the installation process.