User Guide

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Scripting for multiple languages

The script to language link is configured at the script version level.  Navigate to the script version you wish to apply a language link to and the available language links will be shown in the script version attributes panel:
 
 
In the example shown above, only a single language link has been configured in the Multi Language Admin module.  Where more links have been configured, they will all appear in this list.  Once the script version has been associated with a language link, additional options will appear when editing fields within the script.
 
When scripting, select any control on the page and click in the field help or field text attributes to choose the token that determines the values that will be displayed at run time:
 
 
 
 
Depending on the version of CallScripter you are using, you may need to create the variable var_csLanguages.  Check that it does not already exist as a system variable, and if so, create a script variable.
 
In this example, a calculate field has been used to set the value of var_csLanguages to equal the language chosen by the agent from the "Select Language" list box control.
 
Select List Configuration:
 
 
Calculate Field Configuration:
 
 
Result - on running the script, the variable determines which language the labels are displayed in: