General Information: Agent PC - CT Provider Installation

Name	Change Description	Version Number
Enhancement	Only allows one instance of installer to run at the same time	Version 4.5.45+

The CT Provider Setup Wizard is used to install the appropriate CT Provider software on each agent machine. If the provider has not been installed on an agent machine, the agent will not see any options to choose a provider or log in via the agent toolbar when on the Agent Desktop.

The Setup Wizard is located in the root folder (the parent folder of the IIS site location for your CallScripter installation) of the CallScripter installation. Navigate to the folder [CallScripter web root]\client_tools\cti\. The file is named 'CallScripterCTProviders.msi'.

The installer lays down a DLL (CallScripter.CTI.Management.dll), typically in the following location: C:\Program Files (x86)\CallScripter\CallScripter CT Providers.

Note: The CT Provider is version sensitive. If you upgrade your CallScripter Application, you need to ensure that the CT Provider is updated on all Agent PCs, by running the latest version of the installer on each PCs. You will also need to make sure the agent PC has the required browser settings.

The options shown on the next screen alter slightly depending on whether you are carrying out the first installation of the CT provider on a particular machine or upgrading it.

Click Modify and select the appropriate provider for your telephony system:

Clicking Install will start the installation.