DDI Administrator

The DDI Administrator enables the linking of scripts to incoming telephone numbers in order that agents working on scripts for multiple customers are presented with the correct script when the call arrives.

As an incoming call is presented to an agent the CallScripter software polls the telephone switch. The telephone number dialled to make the call (DDI number) is passed back into CallScripter, which then looks up, in its database, the relevant script to 'pop' into the agent's web browser. This link between the DDI number and the script is set up within the CallScripter DDI Administrator. Any changes to these settings are stored in the DDI History.

Existing DDI configurations are shown in the top left hand pane of the screen and are colour coded as follows:

	Not yet live
	Live DDI number
	Disconnected less than 3 months ago
	Disconnected more than 3 months ago
	Reserved number

Telephone Number

Enter the Inbound telephone number

Customer Name

Enter the customer name

Customer Name (short)

This will be displayed on the left hand side of the screen in the DDI list - Enter the customer name as it should appear on the phone display.

Link Customer, Script and Campaign

Selecting a customer will display a list of scripts for that customer that can be associated with the telephone number entered above. Associating the script with a campaign is optional.