CTI - Outcome and Callback

 
Name
Change Description
Version Number
Enhancement
Contains a chargeable option for each outcome
Version 4.5.33
Enhancement
This control only displays all content in runtime.  A default message "Run time only" has been added to make this clear.
Version 4.5.36
Enhancement
Outcomes now display in Script Editor (rather than just run-time)
Version 4.5.43
Enhancement
Agent can opt to select self from list of users to reschedule callbacks to
Version 4.5.46
Enhancement
Agent now forced to select an outcome (previously could be left blank)
Version 4.5.46
 
 
CTI - Outcome and Callback
 
The CTI Outcome and Callback control displays multiple outcomes, and provides a function to schedule a call back, feeding the relevent data back into the Communication Provider's system using the CallScripter Communication Toolbar.  This control is usually placed on the Wrap Page of the script to handle outcomes and rescheduling.
 
1

Field Name

1. Field Name
Give your field an appropriate name.  This is particularly important if using it in a calculation or report.  Changing a field name will not automatically update corresponding reports that use that field.
2

Callback Date Format

2. Callback Date Format
Sets the format of the date when the reschedule option is displayed to the agent.
3

Field Link

3. Field Link
Use this link to display data from a call list in this control. More information on External Data Source Campaign Link.
 
4

Field Text

4. Field Text
Enter the text for the control as you wish it appear to the agent.
5

Items Displayed

5. Items Displayed
Define the control height in number of lines. Must be a positive integer.
6

Styling

6. Styling
Change the look and feel of the control.
7

Advanced Properties

7. Advanced Properties
 
Define the outcomes which will be listed when the page renders to the agent.
 
 
The 'Complete' option determines whether reschedule options will be presented, if the complete box is not ticked, the agent will have the option to reschedule the record:
 
The reschedule information will be fed back into the Communication Provider and will update the current record.
 
8

Field Validation

8. Field Validation
Use to apply field validation to the control (in conjunction with a button marked to Check Page