CT Provider - Set Level and Retrieve Log Data

 

The communication toolbar has its own dedicated logging mechanism that can be set on each agent PC to show communication and errors that are occurring with toolbar providers. In order to set this logging at a higher level the user would need to navigate to the following location on an agent PC:

 

C:\Program Files (x86)\CallScripter\CallScripter CT Providers

 

The CallScripter.CTI.Management.dll.config in this location would then need to open and altered and saved. Within the file it will state the level of logging that it will write to the log file. By default this level is set to:

 

 

If this value is altered the toolbar will pickup the changes next time the agent desktop is navigated to and start writing the relevant level of entries to the log file. Available log level values are (in ascending level of detail):

 

 

The log file for the communication toolbar can be found in the following location on the agent PC:

 

%localappdata%/CallScripter/CommunicationToolbar