Billing Controls

Billing controls are used in conjunction with the optional CallScripter Billing and Invoicing module.  For further information, see Billing and Invoicing.  For a script run to appear in the billing module, records must be flagged as chargeable by inserting a Chargeable control, with a value of "True".  Billable events can also be passed to the billing module.  An example of the use of this might be a script run that results in the sending of a catalogue or brochure, requiring extra activity for back office staff that needs to be charged back to your customers.  The billing event control should be added to a page in your script that the agent will hit when the call results in such extra billable activity beyond the call itself.